Refund & Return Policy
At Gollbee, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with an easy return and refund process.
Return Policy
You can request a return within 7 days of receiving your product. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Replacement Policy
We offer a 7-day replacement guarantee for defective, damaged, or incorrect products. If you receive a faulty or wrong item, please contact us immediately with proof (image/video), and we will arrange a replacement.
Refund Policy
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed within 5–7 business days. Refunds may be issued through the original payment method or via mobile banking, depending on the situation.
Non-Returnable Items
Certain items may not be eligible for return or refund, including:
- Used or damaged products
- Products without original packaging
- Items purchased on special discount or clearance
Return Shipping
Customers may need to bear the return shipping cost unless the return is due to our mistake (wrong or defective product).
Contact Us
Phone: +880 1799-187861